Website Terms of Use
A1.Acceptance of these terms
This website, knotsoordinary.neocities.org (“the Website”), is operated by Knot So Ordinary Digital Marketing (Pty) Ltd, registration number 2026/065091/07, a private company incorporated in the Republic of South Africa (“the Company”).
In terms of section 11 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), these terms constitute a binding agreement in electronic form. By accessing, browsing or continuing to use the Website, you acknowledge that you have read these terms and agree to be bound by them. If you do not agree, please discontinue use of the Website.
Acceptance of a service engagement is a separate act: it requires the express steps set out in Part B, clause 1.3, and no service relationship arises from browsing alone.
A2.Disclosures in terms of section 43 of ECTA
| Full name and legal status | Knot So Ordinary Digital Marketing (Pty) Ltd, a private company incorporated in the Republic of South Africa |
|---|---|
| Registration number | 2026/065091/07 |
| Director | James Coetzee |
| Principal place of business | Knysna, Western Cape, South Africa (street address furnished on request) |
| Contact details | Email jamco@vodamail.co.za · WhatsApp 082 970 8898 |
| Website | knotsoordinary.neocities.org |
| Description of services | Planning, construction and daily management of paid advertising campaigns on Meta and Google, as described in Part B, clause 2 |
| Price | Quoted in South African Rand and furnished in full, in writing, before any payment is made |
| Manner of payment | Electronic funds transfer, or the secure payment link on the Client's invoice |
| Access to these terms | Permanently accessible at knotsoordinary.neocities.org/terms.html, and available in printable form on request |
A3.Use of the Website
The content of the Website is provided for general information about the Company's services. It does not constitute professional, financial or legal advice, and no advertising result described on the Website constitutes a forecast of results for any particular business.
You may not use the Website for any unlawful purpose, attempt to gain unauthorised access to it, or reproduce its content for commercial purposes without the Company's prior written consent. All trade names, copy and creative material on the Website remain the property of the Company.
Terms and Conditions of Service
1.Parties and application
1.1 The Company renders the services described herein under the direction of its sole director, who performs the work personally.
1.2 These terms constitute a binding agreement between the Company and the enterprise engaging its services (“the Client”).
1.3 A service engagement is accepted by signature of the service agreement, by payment of an invoice, or by written instruction to the Company to commence work. Where a signed service agreement exists, it and these terms are read together; in the event of conflict, the signed service agreement prevails.
2.Nature and scope of the services
2.1 The Company is a direct-response advertising consultancy. The services comprise the planning, construction and daily management of paid advertising campaigns on the Meta platforms (Facebook and Instagram) and on Google, on behalf of established South African businesses.
2.2 An engagement ordinarily comprises campaign strategy and audience research; production of advertising copy and creative material; campaign configuration within the Client's own advertising accounts; daily management and optimisation of live campaigns; and written performance reporting on the schedule recorded in the Client's agreement.
2.3 The precise scope, duration and reporting schedule are those recorded in the Client's individual agreement. The services are professional services; they are not a product, a licence, a course of instruction, or software.
No goods are manufactured, held in stock, packaged or despatched. No courier, postal or collection component exists. Every deliverable is rendered and delivered digitally.
3.Fees, payment and advertising expenditure
3.1 All fees are quoted in South African Rand and recorded in full in the pricing agreement furnished before any payment. No undisclosed charges apply, and no fee is added after commencement without the Client's prior written agreement.
3.2 Payment is effected by electronic funds transfer or through the payment link on the Client's invoice, either in full in advance or per the payment schedule in the Client's agreement, depending upon the package selected.
The fee paid to the Company is a service fee for the management work in clause 2. It is not the Client's advertising budget. Advertising expenditure — the amounts paid to Meta and Google — is funded by the Client directly, from the Client's own accounts, by the Client's own payment instrument. It at no point passes through the Company or any payment gateway operated on the Company's behalf. The Client retains direct control of it at all times and may cap, suspend or amend it at its discretion.
4.Delivery policy
The services are rendered digitally and remotely. No physical delivery takes place.
| Commencement | Upon receipt of the signed agreement and cleared payment, and upon the Client granting the account access described in clause 8. |
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| Manner of delivery | Work is performed directly within the Client's own Meta and Google advertising accounts, to which the Client retains visibility at all times. Reports and documentation are delivered by email. |
| Reporting | Written performance reporting is delivered on the schedule in the Client's agreement, ordinarily on day four and day seven of the campaign period. |
| Delay | Where delay is attributable to the Company, the Company notifies the Client and extends the campaign period by the days lost, at no charge. Where delay arises from outstanding access or approvals on the Client's side, the campaign period runs from the date access is in fact granted. |
5.Refund policy
Fees are non-refundable from the point of payment. This provision is disclosed here, in the pricing agreement and in the service agreement, and the Client confirms by signature that it has been read and accepted before any payment is made.
5.1 The basis is as follows: campaign work commences immediately upon receipt of payment. Strategy, audience research, copywriting, creative production and account configuration are performed before any advertisement goes live. That work is performed specifically for the Client's business, cannot be reversed, and cannot be resold. Once performed, it has been delivered.
5.2 Where a refund is made. Where the Client has paid and the Company has not yet commenced any work, and the Company thereafter declines the engagement or is unable to proceed — including where, upon review, the Company concludes it is not suited to assist the Client — the payment is refunded in full within seven business days.
5.3 Nothing in this clause limits any right afforded to the Client under the Consumer Protection Act 68 of 2008, ECTA, or any other law of the Republic of South Africa which cannot lawfully be excluded.
6.Cancellation policy
6.1 The Client may terminate an engagement at any time, for any reason, by written notice. No notice period, cancellation penalty or exit fee applies.
6.2 Upon cancellation: work ceases at the expiry of the period already paid for, and no further charge is raised; fees already paid for the current period are not refunded, for the reasons in clause 5; unused advertising expenditure remains the Client's, in the Client's own account, and the Company asserts no claim to it; and the Client retains all accounts, campaigns, creative material, audiences and data, with the Company's access removed on request.
6.3 The Company may terminate by written notice where required access or approvals are not furnished, where continuation would require publication of false or unlawful material, or where the working relationship has irretrievably broken down. The Company will furnish its reasons, and where termination is for reasons not attributable to the Client, the Company refunds the unworked portion of the paid period.
7.No guarantee of results
No specific advertising result is guaranteed — not a volume of enquiries, not a cost per enquiry, not a return on advertising expenditure, not a sale.
7.1 Advertising outcomes depend on factors beyond the Company's control: the Client's market, pricing, offer and competitors; the platforms' auction mechanics and policy determinations; and the promptness and quality of the Client's response to enquiries generated.
7.2 The Company undertakes diligent professional work and an honest professional assessment. Where, within the first seven days of a campaign, the evidence indicates the campaign will not succeed for the Client's business, the Company will advise the Client directly rather than continue to expend the Client's budget.
7.3 Past results referred to on the Website or in any Company document describe outcomes for a specific business, in a specific market, at a specific time, traceable to verified campaign data. They are no forecast of the Client's results.
8.Obligations of the Client
By engaging the Company, the Client undertakes to: grant and maintain the requisite access to its Meta and Google advertising accounts, business pages and websites; fund its own advertising expenditure at or above the agreed minimum daily amount and maintain a valid funding instrument; respond to queries and approval requests within a reasonable time; possess the capacity to service the enquiries generated and respond to them promptly; furnish accurate information about its business, offer and pricing, and warrant that it holds the rights in any material supplied for advertising use; and comply with the advertising policies of Meta and Google and the laws of the Republic of South Africa.
Where the Client fails to discharge these obligations, the campaign period continues to run and fees remain due and payable.
9.Ownership of accounts and work product
9.1 The Client's advertising accounts remain at all times the property of the Client. The Company works within them; it does not hold them.
9.2 Upon payment of the fees for a campaign period, the advertising copy and creative material produced for the Client during that period vest in the Client.
9.3 The methods, frameworks, templates and internal working documents employed by the Company remain the property of the Company and remain confidential. Nothing in an engagement transfers them to the Client or entitles the Client to redistribute them.
10.Limitation of liability
10.1 The Company is not liable for indirect or consequential loss, including loss of profit, revenue or opportunity, arising from the advertising campaigns or from any determination by Meta or Google to restrict, reject, suspend or remove an advertisement, account or page.
10.2 Where liability is established, it is limited to the fees paid by the Client to the Company for the period in which the loss arose. It does not extend to the Client's advertising expenditure, which is paid by the Client directly to the platforms.
10.3 Nothing in this clause excludes liability for fraud, gross negligence, or any liability which cannot lawfully be excluded under South African law.
11.Complaints and dispute resolution
11.1 Any complaint should first be directed to the Company at the contact details in Part A, clause A2. The Company acknowledges receipt within two business days and furnishes a substantive response within seven business days.
11.2 Should the parties be unable to resolve a dispute between themselves, it may be referred to mediation before either party institutes further proceedings. Nothing in this clause precludes the Client from approaching the National Consumer Commission or any other body it is entitled to approach.
12.Governing law, amendments and severability
12.1 These terms are governed by the laws of the Republic of South Africa, and the courts of the Republic of South Africa have jurisdiction.
12.2 The terms may be amended from time to time. The version applicable to an engagement is the version published on the Website on the date of acceptance of that engagement. Amendments are not applied retrospectively.
12.3 Should any clause be found unenforceable, the remaining provisions continue in full force and effect.
Privacy Policy — Protection of Personal Information Act 4 of 2013
P1.Responsible party and Information Officer
The Company is the responsible party for the processing of personal information under the Protection of Personal Information Act 4 of 2013 (“POPIA”).
| Responsible party | Knot So Ordinary Digital Marketing (Pty) Ltd, Reg 2026/065091/07, Knysna, Western Cape |
|---|---|
| Information Officer | James Coetzee (Director) |
| Contact | jamco@vodamail.co.za · WhatsApp 082 970 8898 |
P2.What personal information is collected, and why
| Enquiries and consultations | Name, business name, contact details and the business information you choose to share — collected to respond to your enquiry and assess whether the Company can assist you. |
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| Client engagements | Contact details, billing details, and the business and campaign information reasonably required to perform the services and issue invoices. |
| Campaign work | Enquiry and lead data generated by your campaigns is processed within your own advertising and messaging accounts, on your behalf, solely to perform the services. |
| Website | The Website is a static informational site. The Company sets no tracking cookies of its own; the hosting provider may record standard server logs (such as IP address) for security and operational purposes. |
Only the personal information necessary for these purposes is collected, and it is processed lawfully, reasonably and only for the purpose for which it was collected.
P3.Sharing, retention and security
Personal information is not sold, leased, or shared with third parties for their own marketing. It is disclosed only where necessary to deliver the services (for example, to the advertising platforms within your own accounts, or to a payment processor to issue a payment link), or where the law requires disclosure.
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (for example, financial records retained for tax purposes), after which it is deleted.
Reasonable technical and organisational measures are maintained to secure personal information against loss, damage and unauthorised access, in accordance with section 19 of POPIA. In the event of a security compromise, the Information Regulator and affected data subjects are notified as required by section 22.
P4.Your rights as a data subject
In terms of POPIA, you have the right to: request access to the personal information the Company holds about you; request correction or deletion of personal information that is inaccurate, out of date or no longer necessary; object to processing of your personal information; withdraw consent where processing is based on consent; and lodge a complaint with the Information Regulator.
Requests may be directed to the Information Officer at the contact details in clause P1, and are attended to within a reasonable time and without unnecessary formality.
| Information Regulator (South Africa) | Website: inforeg.org.za · Complaints: POPIAComplaints@inforeg.org.za |
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P5.Confidentiality of client business information
Business information disclosed by a Client — including financial figures, margins, customer data and commercial plans — is treated as confidential, is not disclosed to any third party, and is applied to no purpose other than the performance of that Client's work. The Company will not cite a Client's name, results or campaigns as an example or case study in any medium without the Client's prior written consent.